Good questions. Clear answers.
Everything to know about rates, banknotes and planning your exchange.
Rates
What do ‘we buy’ and ‘we sell’ mean?
“We buy” is the rate used when you give us foreign cash and receive MYR. “We sell” is the rate used when you give us MYR and receive foreign cash.
Why are some currencies quoted per 100 or 1,000,000?
The unit tells you how much foreign currency the MYR rate refers to. The calculator uses that unit automatically. Enter the full foreign amount you want to exchange.
Which currency is the price shown in?
Buy and sell prices on the board are in Malaysian ringgit, or MYR, per the foreign-currency unit shown in that row.
When was a rate published?
Check the publication time on the rate board. An individual currency may have its own publication time. “Last checked” means we fetched the data; it does not mean a new rate was published.
Is the calculator amount final?
The calculator gives an estimate. The branch confirms the exchange amount and the notes it can supply before you exchange cash.
Planning collection
Does sending a request hold a rate?
No. A request receipt does not hold a rate. Contact the branch to discuss the rate and collection arrangements before travelling.
Can I choose my banknotes?
Tell the branch which denominations you prefer. The branch will explain which notes are available; an estimate does not guarantee a particular mix.
Do I pay on this website?
No payment is taken through this enquiry website. Use it to check rates and contact us about an in-person cash exchange.
Can I change my preferred collection day?
Contact the branch with your enquiry reference, if you have one, and your preferred new day. Wait for a reply before making a visit based on the change.
Visiting
What should I bring?
Ask the branch which identification or other documents it needs for your exchange. Do not send identity documents through the enquiry form.
How do I check opening hours?
Open the branch details to see the supplied hours. If hours are missing or your visit is on a holiday, contact the branch before setting off.
What if a currency is not listed?
Contact us to ask about it. A missing rate does not show whether that currency or a particular denomination can be supplied.
Why does the site say rates need confirmation?
The published rate is older than our freshness window, or we could not refresh it. Ask about availability and confirm the details with the branch.
Privacy
Why do you ask for contact details?
We need a way to reply to your enquiry. Choose email or phone; the enquiry form asks for the selected contact channel. Read our privacy notice for the approved details of how information is handled.
Should I send my bank or identity details?
No. Please leave bank details, identity numbers and document images out of your message. The branch will explain any checks needed for an in-person exchange.
How can I ask about my personal data?
Use the contact route named in our privacy notice. It explains how to raise a question or request about your information.